Pablo Lema
Employment History
Lead Support Engineer at Dash Core Group
03/2017—Present
In charge of the team running support operations for Dash.org. The first Core team in the cryptocurrency ecosystem to have a dedicated, 24/7 client facing support operation. In charge of originally setting up the processes by which support interacted and collaborated with different teams.
Founder - Chief Excecutive Officer at NodeSoda
2019—Present
In charge of daily operations and supervision of contractors. In charge of setting long term goals and metrics. Successful participation (received rewards) on over a dozen technical testnets and sorting through dozens more. NodeSoda has access to specialized and niche talent through its network of contractors and sub-contractors.
Head of Support - Co-founder at Butter Creek Softwar
03/2013—06/2015
Co-founded Butter-Bot.com, the first commercial Bitcoin automated trading bot available to the public as a self-hosted and eventually cloud hosted solution. Handled all client support both technical and commercial as well as community forum. Public face for the company and focused on growth and customer success.
Head of Support - Co-founder at Bitsumo.com
06/2013—06/2016
Created a web service to facilitate the purchase of items online by paying the service with Bitcoin and creating added value allowing customers to purchase real world items (Amazon, NewEgg) with cryptocurrency. Transacted thousands of orders with a large and satisfied customer base. Helped create fraud and risk prevention processes and handled customer communication and community management.
Head of Support - Co-founder at Tradcom South America
07/2007—12/2011
Head of Support – Co-founder at Tradcom South America
Tradcom ran a large +100 person team of professional gamer’s in the Power Leveling and Gold Farming fields. Tradcom supplied large gaming retail outlets with digital goods and currency for several years. Tradcom operated white label Power Leveling services and custodied tens of thousands of dollars in client in-game accounts at any one time.
Head of Support - Co-Founder at TheLIndenstore.com
10/2006—06/2008
In charge of processing orders for the retail and OTC sale of Linden Dollars, including customer phone verification and ID processing. Designed risk system for processing orders which included IP logging and ID sampling across various related retailers, to weed out scam transactions. In charge of in-world funds delivery. In charge of OTC desk team that provided 24/7 services to select clients.
Podcast
Links
Skills
- BASH CLI Linux (Debian) - 3/5
- Freshdesk other Support Portals - 5/5
- Able to work well under pressure - 5/5
Languages
- English Native speaker
- Spanish Native speaker
Education
- Bachelor of Science in Government, Suffolk University, Boston, MA - 06/2005—12/2007
- Philosophy Major, UMSA, La Paz, Bolivia - 2003- 2005
Courses
- Bash Mastery: The Complete Guide to Bash Shell Scripting at Udemy.com
- Learn Bash Scripting at Codecademy.com
- Learn the Command Line at Codecademy.com
- Docker for the Absolute Beginner (Devops-Labs) at Udemy.com
- Intro to ChatGPT at Codecademy.com
Interviews
Books Written
Crypto Success
Venturing into the world of cryptocurrency for the first time can be a daunting task; this book provides a concise and thorough explanation the essential mechanics of being a first time crypto investor.
Crypto Survival: The Key to Long Term Profits
(Pablo's Favorite Book)
92% of cryptocurrency assets will FAIL less than 5 years after launch; crypto asset survivability is the most important indicator of future returns.
This straightforward book explains why “crypto survival” is not just something to look out for when sorting for new investments, it is the only thing that matters.
Principles for Crypto Investment: An Intelligent Approach
This easy access guide devotes itself to developing a theory of crypto investing. What should you do and why? “Why” is the most important question answered by this book.